Refund policy

Refund Policy

Last Updated: May 25, 2025

Return Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must be:

  • In the same condition that you received it

  • Unworn or unused

  • With original tags attached

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

How to Start a Return

  1. Contact us at shopfaron@gmail.com to request a return

  2. Returns will need to be sent to the following address:
    Shop Faron
    80A Ruskin Ave
    Welling, London
    DA16 3QQ

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shopfaron@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (such as food, flowers, or plants)

  • Custom products (such as special orders or personalized items)

  • Personal care goods (such as beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refund Process

  1. We will notify you once we’ve received and inspected your return

  2. We’ll let you know if the refund was approved or not

  3. If approved, you’ll be automatically refunded on your original payment method within 10 business days

  4. Please remember it can take some time for your bank or credit card company to process and post the refund

If more than 15 business days have passed since we’ve approved your return, please contact us at shopfaron@gmail.com.


Faron Shop is a subsidiary of Lavender Digital Ventures Ltd. Company No. 17258001. Registered Office: 80a Ruskin Avenue, Welling, London DA16 3QQ.
WhatsApp business telephone number: +44 7417 452312