Refund policy
Faron Shop Return & Refund Policy
Last Updated: July 2026
Return & Refund Policy
At Faron Shop, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging where possible.
- Proof of purchase or order number must be provided.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items cannot be returned unless faulty or damaged:
- Personal care products
- Gift cards
- Downloadable or digital products
- Items marked as final sale
Damaged, Defective or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the problem
We will review your request and arrange a replacement, exchange, or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless:
- The item is defective
- The item was damaged during shipping
- The wrong item was received
We recommend using a tracked postal service when returning items, as we cannot guarantee receipt of returned packages.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow several business days for your bank or payment provider to complete the refund transaction.
Exchanges
We only replace items if they are defective, damaged, or if the incorrect item was supplied.
To request an exchange, please contact our customer support team.
Order Cancellation
Orders may be cancelled before they have been processed and dispatched.
Once an order has been shipped, it cannot be cancelled and must follow our standard return procedure.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your card issuer or payment provider.
- Contact your bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
For all return, exchange, and refund enquiries, please contact:
Email: support@faronshop.com
Please include your order number in all correspondence to help us assist you more efficiently.